Privacy Policy

Last updated: 2026-08-13

Welcome to Stillwing™. Your privacy matters to us. This Privacy Policy explains how Stillwing™ ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at trystillwing.co, make a purchase, or otherwise interact with our services. By accessing or using our website, you agree to the terms described in this Privacy Policy. If you do not agree with these terms, please do not use our services.

1. Information We Collect

Stillwing™ collects information from and about you in several ways, both directly and automatically.

Information You Provide to Us

Information Collected Automatically

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and other browsing behavior.
Location Data: Approximate geographic location derived from your IP address.

2. How We Use Your Information

Stillwing™ uses the information we collect for the following purposes:

To process, fulfill, and deliver your orders, including sending order confirmations and shipping notifications.
To create and manage your account and provide customer support.
To communicate with you about products, services, promotions, and updates (with your consent where required).
To personalize your shopping experience and recommend products that may interest you.
To improve our website, products, and services through analytics and research.
To detect, prevent, and address fraud, security issues, and technical problems.
To comply with legal obligations and enforce our terms and policies.

We process your personal data only when we have a lawful basis to do so, including your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.

3. Cookies and Tracking Technologies

Stillwing™ uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Types of Cookies We Use

Essential Cookies: Required for core site functionality, such as maintaining your shopping cart and processing checkout.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymized analytics data.
Functional Cookies: Remember your preferences, such as language and region settings.
Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will request your consent before placing non-essential cookies on your device.

4. Third-Party Services

Stillwing™ works with trusted third-party service providers to operate our business. These may include:

Payment Processors: To securely process transactions. We do not store full payment card details on our servers.
Shipping and Fulfillment Partners: To deliver your orders.
Analytics Providers: To help us understand website usage and improve our services.
Email and Marketing Platforms: To send transactional and promotional communications.

These providers are contractually obligated to protect your information and may only use it for the purposes we specify. We do not sell your personal information to third parties. Our website may contain links to third-party sites; we are not responsible for the privacy practices of those sites and encourage you to review their policies.

5. Data Security

Stillwing™ implements industry-standard technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for data transmitted between your browser and our servers.
Encrypted storage of sensitive data and restricted access controls.
Regular security assessments and monitoring for unauthorized access.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you and the relevant authorities of any data breach as required by applicable law.

6. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, Stillwing™ processes your personal data in accordance with the General Data Protection Regulation (GDPR). You have the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@trystillwing.co. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection supervisory authority.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. Stillwing™ honors the following rights:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
Right to Delete: Request deletion of your personal information, subject to certain legal exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt Out: Opt out of the sale or sharing of your personal information. Stillwing™ does not sell your personal information.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To submit a request under the CCPA, email us at support@trystillwing.co with the subject line "CCPA Request." We may need to verify your identity before fulfilling your request and will respond within 45 days.

8. Children's Privacy

Stillwing™ does not knowingly collect, use, or disclose personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction). Our website and services are not directed at children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@trystillwing.co, and we will promptly delete that information from our records.

9. Data Retention

Stillwing™ retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

Stillwing™ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Stillwing™ handles your personal information, please reach out to us:

Email: support@trystillwing.co
Website: trystillwing.co

We are committed to resolving any privacy concerns promptly and transparently.