Refund Policy

Last updated: 2026-08-13

Our Satisfaction Guarantee

At Stillwing™, your happiness matters to us. That's why every purchase made through trystillwing.co is backed by our 90-day money-back guarantee. If you're not completely satisfied with your order, we'll make it right by refunding your purchase in full — no hassle, no hard feelings.

90-Day Return Window

Stillwing™ gives you a full 90 days from the date of delivery to decide whether your purchase is right for you. If at any point during those 90 days you decide it isn't, you're eligible for a full refund to your original payment method. We believe 90 days is plenty of time to truly experience your product — because we're confident you'll love it.

Condition of Returns

To keep things fair for everyone, Stillwing™ asks that returned items meet a few simple conditions:

• Items should be returned in their original condition, unused or gently used.
• Please include the original packaging and any accessories or documentation where possible.
• Returns must be initiated within the 90-day window from the delivery date.
• Proof of purchase (such as your order number or confirmation email) is required.

If you're unsure whether your item qualifies, just reach out — our support team is happy to help.

Refund Process

Getting a refund from Stillwing™ is simple and straightforward:

1. Email us at support@trystillwing.co with your order number and a brief note about your return.
2. Receive return instructions — our support team will reply with everything you need to know to send your item back.
3. Get your refund — once your return is processed, we'll issue a full refund to your original payment method.

That's it. No forms, no phone trees, no runaround. Just email us and we'll take care of the rest.

Non-Refundable Items

While Stillwing™ stands behind everything we sell, a few items cannot be refunded:

• Gift cards and store credit
• Items marked as final sale at the time of purchase
• Items returned outside the 90-day return window
• Items that are damaged due to misuse or that do not meet our return conditions

If you have questions about whether your item is eligible, email us at support@trystillwing.co before initiating your return.

Exchanges

Want a different size, color, or product? Stillwing™ handles exchanges as a simple return-and-reorder. Email us at support@trystillwing.co to start a return for your original item — once your return is processed, we'll issue a full refund to your original payment method, and you can place a new order for the item you'd prefer. This ensures you get exactly what you want as quickly as possible.

Damaged or Defective Items

We're sorry if your Stillwing™ order arrived damaged or defective — that's not the experience we want for you. If this happens, please email support@trystillwing.co as soon as possible with your order number and a description or photo of the issue. Our support team will reply with return instructions, and once your return is processed, we'll issue a full refund to your original payment method under our 90-day money-back guarantee.

Contact Us

Questions about your order, a return, or this policy? The Stillwing™ support team is here for you.

• Email: support@trystillwing.co
• Website: trystillwing.co