Contact Us
Last updated: 2026-08-13
Hello, and welcome! We're so glad you're here. At Stillwing™, every message we receive matters to us — whether you have a question about your order, need a little help choosing the right product, or simply want to say hi. Our friendly support team is ready and happy to assist you.
How to Reach Us
The best and fastest way to get in touch with the Stillwing™ team is by email. Just send us a note at support@trystillwing.co and a real human from our team will take care of you.
To help us help you faster, please include the following in your email when relevant:
- Your order number (you'll find it in your confirmation email)
- The email address you used at checkout
- A brief description of your question or issue
- Photos, if your message relates to a damaged or incorrect item
Response Times
We know waiting is no fun, so the Stillwing™ team works hard to get back to you quickly:
- Typical response time: within 24 hours on business days
- Busy periods (sales, holidays): up to 48 hours — thank you for your patience!
- Weekends & holidays: messages received outside business hours will be answered on the next business day
Business Hours
Our Stillwing™ support team is available during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed (but feel free to email — we'll reply first thing Monday!)
Before You Email — Quick Answers
Many common questions are already answered in our help resources. You might find what you need right away:
- Frequently Asked Questions — quick answers to the questions we hear most
- Shipping Policy — delivery times, tracking, and shipping details
- Returns & Refund Policy — how to start a return, exchange, or refund
- Terms of Service — the fine print, made readable
- Privacy Policy — how we care for your personal information
Common Topics We Can Help With
Order Status & Tracking
Wondering where your Stillwing™ package is? Email us with your order number and we'll track it down for you right away.
Returns & Exchanges
Changed your mind or received something that isn't quite right? No worries — it happens! Take a peek at our Returns & Refund Policy, then drop us a line at support@trystillwing.co and we'll walk you through the process step by step.
Product Questions
Not sure which Stillwing™ product is right for you? We love talking about our products — send us your questions and we'll give you honest, helpful recommendations.
Order Changes & Cancellations
Need to update your shipping address or cancel an order? Email us as soon as possible — we'll do everything we can to catch your order before it ships.
Wholesale, Press & Partnerships
Interested in partnering with Stillwing™, featuring us in your publication, or exploring wholesale opportunities? We'd love to hear from you! Send your inquiry to support@trystillwing.co with a brief introduction, and we'll route it to the right person on our team.
We're Here for You
At Stillwing™, we believe great customer care is at the heart of everything we do. Whether your question is big or small, please don't hesitate to reach out — helping you is genuinely the best part of our day.
Warmly,
The Stillwing™ Team
support@trystillwing.co