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Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Stillwing™. This Shipping Policy explains how we process, ship, and deliver orders placed on trystillwing.co. Please read this policy carefully before placing your order. By purchasing from Stillwing™, you agree to the terms outlined below.

Order Processing Time

All orders placed with Stillwing™ are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

During peak periods — such as holiday sales, product launches, or promotional events — processing times may extend to 3–5 business days. If we anticipate a significant delay with your order, we will notify you by email at the address provided at checkout.

Please note that processing time is separate from shipping time. Your estimated delivery date is the sum of processing time plus transit time for your selected shipping method.

Shipping Methods & Costs

Stillwing™ offers the following shipping options at checkout. Final shipping costs are calculated based on your delivery address, order weight, and selected shipping speed, and will be displayed before you complete your purchase.

Free standard shipping promotions, when available, apply to eligible domestic orders only and are calculated on the order subtotal after discounts and before taxes.

Domestic Shipping

Stillwing™ ships to all 50 U.S. states, as well as APO/FPO/DPO military addresses and U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands.

Delivery Estimates

P.O. Boxes

We are able to ship to P.O. Boxes via Standard Shipping only. Expedited and Express options require a physical street address.

International Shipping

Stillwing™ currently ships to over 40 countries worldwide, including Canada, the United Kingdom, the European Union, Australia, and New Zealand. Available destinations and rates are displayed at checkout.

Delivery Estimates

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the sole responsibility of the recipient and are not included in your order total at checkout. Stillwing™ has no control over these charges and cannot predict their amount. If a package is refused due to unpaid customs fees and returned to us, any return shipping costs and fees will be deducted from your refund.

Order Tracking

Once your Stillwing™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package's progress. Please allow 24–48 hours after receiving your confirmation for tracking information to update in the carrier's system.

If your tracking number has not updated after 5 business days, or if you did not receive a shipping confirmation email, please check your spam folder first, then contact us at support@trystillwing.co with your order number.

Lost, Stolen, or Delayed Packages

Stillwing™ is committed to making sure your order arrives safely. If your package appears to be lost or significantly delayed, please follow these steps:

  1. Check your tracking link for the most recent status and any delivery notes.
  2. Look around your delivery location — carriers sometimes leave packages with neighbors, at side doors, in mailrooms, or with building management.
  3. Wait 48 hours after a "Delivered" status, as packages are occasionally marked delivered before physical arrival.
  4. If your package still hasn't arrived, contact us at support@trystillwing.co within 14 days of the last tracking update.

For packages confirmed lost in transit by the carrier, Stillwing™ will offer a replacement or full refund at no cost to you. For packages marked as delivered but reported stolen, we will work with you and the carrier to file a claim and find a fair resolution. We recommend contacting your local carrier office and, where applicable, filing a police report for stolen packages.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout, including apartment or unit numbers. Stillwing™ is not responsible for orders shipped to incorrectly entered addresses.

Contact Us

If you have any questions about this Shipping Policy or need help with an order, the Stillwing™ support team is here to help:

We aim to respond to all inquiries within 1–2 business days. Please include your order number in your message so we can assist you as quickly as possible.